1. Information We Collect

We may collect personal data when you interact with us, including:

• Your name, email address, and phone number (e.g. when you contact us, book a session, or join a workshop).

• Information you provide through enquiry or registration forms.

• Payment details (if applicable for counselling sessions or courses).

• Technical information, such as your IP address, browser type, and cookies, is collected when you visit our website.

1.1 Squarespace Analytics

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited before coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

1.2 Google Analytics and Google Ads

Our website may use Google Analytics and Google Ads to help us understand how visitors use our site and to improve our services.

• Google Analytics collects information such as the pages you visit, the time you spend on each page, your browser type, device information, and your approximate location (based on your IP address). This data is aggregated and does not personally identify you.

• Google Ads may use cookies and similar technologies to deliver more relevant advertisements, measure their effectiveness, and prevent the same ads from being shown too many times.

These tools may collect data such as:

• Online identifiers (e.g. cookies, device identifiers, IP addresses)

• Demographic information (age range, gender, interests)

• Website usage data (pages viewed, actions taken, time spent on site)

We do not combine this data with information that directly identifies you (such as your name or email) unless you provide explicit consent.

You can opt out of Google Analytics and Ads tracking by:

• Adjust your browser settings to block cookies.

• Using Google’s opt-out tools:

  • Google Analytics Opt-out Add-on

  • Google Ads Settings

1.3 Visitor Data for Customers

When you purchase/book a service, course, workshop or training on this website, we collect personal information from you to fulfil your booking. We may collect information like your:

• Billing address

• Details relating to your purchase/booking (for example, type of service, type of course, workshop, training)

• Email address

• Name

• Phone number

Our payment processor(s) PayPal and PayNow will also collect payment information from you. You can read their privacy policy at PayPal and OCBC PayNow.

As you go through checkout, this site may auto-complete your shipping and billing addresses by sharing what you type with the Google Places API and returning suggestions to improve your checkout experience.

1.4 Visitor Data for From Block submission

When you submit information to this website via a webform, we collect the data requested in the webform to track and respond to your submissions. We share this information with Squarespace so that they can provide us with website services.

1.5 Visitor Data for Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited before coming to this website

• Web pages you view while on this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

1.6 Marketing email

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so that they can send these emails on our behalf.

1.7 Booking and Account email

We may email you with messages about your booking/purchase of services, courses, trainings or workshops. For example, we may email you to tell you that:

• Your booking has been confirmed, cancelled or rescheduled.

• Your booking needs to be paid, has been paid.

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

1.8 Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

• Information about your browser, network, or device

• Information about this site and the page you’re viewing on it

• Your IP address

1.9 Scheduling with Acuity Scheduling

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

• Name

• Email address

• Phone number

• Details relating to your appointment (for example, who referred you)

• Files you uploaded

We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.

1.10 SquareSpace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

2. How We Use Your Information

We use your personal data only for purposes that a reasonable person would consider appropriate, including:

• Responding to your enquiries.

• Scheduling and providing counselling sessions or workshops.

• Sending you updates, resources, or information you have subscribed to.

• Managing billing and payments.

• Improving our website and services.

We will not use your data for any other purpose without your consent.

3. Disclosure of Personal Data

We do not sell, rent, or trade your personal data.
We may share data only where necessary, such as with:

• Service providers who assist us in operating the website and managing bookings.

• Regulatory or legal authorities, if required by law.

4. Data Security

We take reasonable precautions to protect your data from loss, misuse, or unauthorised access. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Retention of Data

We keep your personal data only for as long as it is needed to fulfil the purposes stated in this policy or as required by law.

6. Access, Correction, and Withdrawal of Consent

You have the right to:

• Request access to your personal data.

• Correct or update your information.

• Withdraw consent for us to use your data.

To do so, please contact us (see Section 8 below).

7. Use of Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to serve this website to you securely.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

You may adjust your browser settings to refuse cookies, though some features of our site may not function properly as a result.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact us at:

STILLNESS FOR THE HEART
Email: admin@stillness.com.sg
Phone: +65 8042 9185